Returns and Refunds

Returns & Refund Policy

Last Updated: 6.9.26

STRATEC Systems™ ("STRATEC," "we," "our," or "us") operates https://stratecsystems.com. By placing an order through our website, you agree to the terms outlined in this Returns & Refund Policy.

1. Return Eligibility

We understand that sometimes a product may not be exactly what you expected. STRATEC Systems™ accepts eligible returns under the following conditions:

Return requests must be submitted within 30 days of the delivery date.
Products must be unused, uninstalled, and in new condition.
Products must be returned in their original packaging with all hardware, accessories, manuals, and documentation included.
Products showing signs of installation, modification, damage, or use are not eligible for return.

A restocking fee of up to 20% may apply to approved returns at STRATEC Systems™' sole discretion.

Original shipping charges are non-refundable.

2. Non-Returnable Items

The following products are non-returnable and non-refundable:

Custom-built products
Made-to-order products
Special-order items
Clearance or final-sale items
Electronic components
ECU tuning products
Software licenses
Products damaged through misuse, improper installation, or modification

STRATEC Systems™ reserves the right to determine return eligibility upon inspection.

3. Warranty Claims

We proudly stand behind the quality of our products.

Valid warranty claims must be submitted within 60 days of receiving the product unless otherwise specified by the manufacturer's warranty terms.

To initiate a warranty claim:

Contact our support team at stratecsystems@gmail.com.
Provide your order number, photos, and a detailed description of the issue.
Wait for warranty authorization before returning any product.

Customers are responsible for return shipping costs unless otherwise approved by STRATEC Systems™.

Once the returned product has been received and inspected, warranty claims are typically processed within 30 business days.

If your warranty claim is approved, we may offer one of the following remedies:

Replacement product
Repair of the product
Store credit
Refund to the original payment method

Warranty coverage applies only to the purchased product and does not include labor costs, installation costs, shipping costs, vehicle downtime, towing expenses, rental vehicles, property damage, or any indirect or consequential damages.

4. Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of:

A shipping error by STRATEC Systems™
An incorrect item shipped
A verified manufacturing defect

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as STRATEC Systems™ is not responsible for lost or damaged return shipments.

5. Refund Processing

After your return is received and inspected, you will receive an email notification regarding approval or denial of your refund request.

If approved:

Refunds are processed within 5-7 business days.
Refunds will be issued to the original payment method whenever possible.
Shipping charges are non-refundable.
Any applicable restocking fees will be deducted from the refund amount.

Depending on your financial institution, additional processing time may be required before funds appear in your account.

6. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 5 business days of delivery.

Please include:

Order number
Photos of the packaging
Photos of the product
Description of the issue

Our support team will work quickly to resolve the matter.

7. Order Cancellations

Orders may be canceled prior to shipment.

Custom-built, made-to-order, and special-order products may not be eligible for cancellation once production has begun.

Cancellation requests should be submitted as soon as possible by contacting:

Email: stratecsystems@gmail.com

8. Contact Information

STRATEC Systems™

Website: https://stratecsystems.com